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Cerulean Return Policy

Cerulean proudly stands behind the quality brand names we offer our customers. If for any reason you are dissatisfied with your purchase, you may return it to us for a full credit within 14 days of purchase date. Customers will receive a full refuns, minus all shipping, handling, gift wrapping or other charges. Returns must be postmarked within 14 days or purchase date to receive a refund. If goods are retuned after this date, no refund will be issued.  Please mail your package in a prepaid, insured, traceable method to the following address: 

Important: We cannot accept the return of any item with any indication that it has been used. Cerulean will not issue store credit or refunds for any used items.
 

International Orders

 

Cerulean now accepts orders from and ships to Canada. We do not at this time ship to any other country outside the United States. A flat fee for standard shipping to Canada will be assessed to your order. US shipping rates will not apply. We only accept credit cards that operate within the AVS system (for address verification). Please call your bank to inquire whether or not your bank participates in this program. If your bank does not participate in the AVS program, your card will be declined and the order will automatically be refused.  Please note that all prices are listed in US dollars. International transactions are automatically converted to US dollars at the current exchange rate. Should you return any merchandise, it will be retuned at the current exchange rate for that day, which may differ from the exchange rate at the time of purchase. You therefore may not receive the entire purchase amount as a refund, depending on the exchange rates employed by our bank. For more information about ordering and making a return on a Canadian order please call or email us at anytime. Please note that we operate in Central Standard Time and therefore requests or inquiries made outside the normal work day may require additional time to respond.

 
Error in Shipping
In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax and original shipping and wrapping costs - and take whatever corrective action suggested by the customer. Please contact us within 48-hours of items received to correct any error in shipping.
 
Final Sale Merchandise
No returns will be accepted on any merchandise marked as "Final Sale". Final Sale will be noted on the product description page. We will allow you to exchange a Final Sale Item for another size, depending on availability. Please contact Customer Service to inquire about Final Sale Merchandise.
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